Missed Classes: There are no refunds or discounts for missed classes, holidays or classes cancelled due to the weather.  A class missed due to a sickness or vacation cannot be made up. Extra rehearsal times are usually added at the end of the season, anyway, which is factored into the tuition rate

Withdrawal: Notification of withdrawal from class and requests for refund of tuition MUST BE FILED VIA EMAIL to the Studio administrator. Refunds are computed according to the date the email is received by the Studio’s administrator, irrelevant of the date of the last class attended. In cases where only a partial class tuition payment was made, the Studio’s share of the tuition is calculated on the full amount of the class tuition or monthly installment due. If a student withdrawals because of a part they have received in a musical, there will be no refund and there is a possibility of not returning the following season. We strive to teach our students that all parts, whether ensemble or leads, are vital to the production and to the entire cast. Refunds are calculated according to the following schedule:

  • Withdrawal 14+ days before the first class: 100%
  • Withdrawal 14 or less days before the first class: 75%
  • Withdrawal within one week after the first class: 50%
  • Withdrawal after the second class: No refund

Waiting Area: Students should arrive no earlier than 10 minutes before their scheduled class time and be picked up no more than 5 minutes after the class ends unless arrangements have been made with the studio. If you do arrive at class early or need to stay while another class is going on please wait in the designated waiting room and be quiet and courteous so the ongoing class is not disrupted. Children must wait inside for their parents.

Harassment Policy: The Caponis Cannolis will not tolerate any harassment or bullying between students or the parents. Any student or parent who experiences any sort of harassment, bullying or in-appropriate behavior during classes should immediately contact the Caponis at info@caponimusic.com. Bullying is any kind of unwanted, aggressive behavior that involves a real or perceived power imbalance. The behavior is repeated, or has the potential to be repeated, over time. Bullying includes actions such as making threats, spreading rumors, attacking someone physically or verbally, and excluding someone on purpose. This can be both in person or online using social media.

Parent Observation: During classes, parents are requested to remain outside the classroom to avoid possible distraction. We will have opportunities where parents are invited into the classroom to observe occasional lessons.

Performances and Showcases: Arranging performances for all classes takes many months of preparing and hard work from the instructors and cast. If a student misses more than 2 classes in April and May, they may be subject for removal from the class, with the exception of illnesses or family emergencies. We understand that students may have many activities at their school. Please put that into consideration before signing up with the Caponis Cannolis.

Communication and Questions: We will communicate studio news, events, performances, closing, holidays, etc. with you through email, our monthly newsletters, Facebook, and Instagram. The classes at the Caponis Cannolis run back to back so please try to ask instructor questions by email or phone so classes do not get interrupted.